Your Best Customers Are Already Out There. Here’s Why You Keep Missing Them.
After nearly 20 years and roughly 900 client engagements, I've learned that most entrepreneurs are solving the wrong problem when it comes to customer...
Spending More on Marketing, But Getting Fewer Customers? Here’s What You’re Overlooking.
Before increasing your budget, discover five critical areas to examine so you can stop wasting marketing dollars and turn existing demand into profita...
FTC and 20 states sue Dollar General, accusing bargain chain of overcharging customers
Suit that cites 2025 Guardian investigation alleges ‘pattern of inaccurate pricing’ that ‘affects millions of purchases’The Federal Trade Commission a...
Anthropic’s IPO filing reveals its strategy for keeping enterprise customers hooked
Anthropic’s S-1 shows more than half of its $100,000-plus customers now use both the Claude Platform and a first-party app, a cross-selling playbook r...
Dollar General agrees to nearly $1.9m settlement for overcharging New York customers
Government inspections showed overcharges as high as 39% on some items. The discount store giant was the subject of a 2025 investigation by the Guardi...
Tesla says customers can add their own vehicles to the robotaxi fleet next year — will it happen?
For years, Elon Musk has been making big promises to Tesla owners about unsupervised autonomous driving and the ability to add their own vehicles to t...
Ofgem could force energy suppliers to pay rivals if they lure customers with cheaper deals
Regulator for Great Britain weighs up reintroducing market stabilisation charge to prevent firms going bustEnergy suppliers could be forced to pay a c...
Flock CEO: We haven’t ‘fired’ any police departments as customers
Flock CEO Garrett Langley said that the surveillance company has not cancelled contracts of any police department or law enforcement agency, despite r...
TechCrunch Disrupt 2026: Gamma’s Grant Lee, Engine’s Elia Wallen, and GV’s Crystal Huang on landing your first 1,000 customers
Leaders from Gamma, Engine, and Google Ventures join TechCrunch Disrupt 2026 to talk how to get your first customers. Register now to save up to $100....
Amazon is phasing out Fire Tablets because they weren’t ‘giving customers what they were asking for’
In an interview with Bloomberg, Amazon's head of consumer electronics, Panos Panay, confirmed the company would phase out the Fire brand in favor of A...
Co-op Legal Services using AI to rate workers’ phone calls to customers
Whistleblower says recording and analysis of all probate calls is ‘oppressive and dystopianThe Co-op has become the latest employer to place workers u...
Asos customers receive ‘hack’ notification threatening leak
Push message claims fashion company’s data has been ‘fully compromised’, but website and app remain onlineBusiness live – latest updatesAsos is invest...
BT accused of ‘bullying’ customers by pausing broadband in digital landline push
Companies race to switch households to ‘voice over internet protocol’ services by the end of JanuaryBT has been accused of “bullying” customers by tem...
AI hallucinations are making entitled customers even worse
Madison, a server in New York City, greets every table by asking about each diner's allergies. Lately, there have been some close calls. "Sometimes pe...
