Leading UK retailers ‘breaking law’ by not refunding customers for returned goods, Which? finds
Consumer group says online shops routinely failed to reimburse delivery costs of unwanted purchases or cost of itemsLeading retailers are breaking the...
Customers of UK-owned surrogacy firm in Mexico allegedly face huge bills after insurance denied
UK government reviewing allegations about My Surrogacy Journey after complaints about medical costsThe UK government has said it is reviewing allegati...
In a "rare, positive update" amid the ongoing component shortage, Framework is lowering its RAM prices for some buyers of the Laptop 13 Pro - at least...
Labour’s new powers for water customers are a ‘stitch-up’, say campaigners
Exclusive: Documents reveal water firms have been allowed to advise on how they wish to be held to accountLabour’s new powers for customers to hold wa...
eHarmony deceived customers with ‘subscription traps’ that cost hundreds of dollars, court finds
Australian consumer watchdog says it received hundreds of complaints about the US-based dating site and its membershipsDating website eHarmony engaged...
Coles website down after viral Reddit post sees customers buy cases of alcoholic drinks at nearly 80% discount
Supermarket’s website and app go offline as customers save more than $100 on some 24-packs The Coles website and app have gone offline hours after a ...
‘Can’t enjoy your pint’: Wetherspoons customers welcome ban on loud phones
Patrons at two of the chain’s London pubs were all for Tim Martin’s ban on playing music or taking calls on speakerThe terrace of the Moon Under Water...
Hacker pleads guilty to stealing data from more than 165 Snowflake customers
Connor Moucka pled guilty to hacking and stealing data from more than 165 Snowflake customers, which net him and his accomplices more than $2.5 millio...
‘Just an easy cash grab’: why Jetstar is charging customers for carry-on luggage
Add-on fees such as the new overhead locker baggage charge can make it harder to compare air fares, experts sayGet our breaking news email, free app o...
Your Customers Are Buying in 20 Different Places. Is Your Brand There?
Shopping in 2026 no longer follows a single, predictable funnel: discovery happens across dozens of scattered touchpoints, and AI helps now helps buye...
About 900,000 Origin Energy customers affected by hack as company admits it was warned weeks before public told
Chief executive, Frank Calabria, apologises and advises customers to look out for suspicious activity amid heightened scam risk Origin Energy has admi...
Your AI Strategy May Be Making Your Business Look Like Everyone Else’s. Here’s How to Ensure Customers Still Choose You.
As AI lowers the barriers to starting and scaling a business, creating a memorable brand and great customer experiences will become the ultimate compe...
‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed
Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that m...
Woot is celebrating its 22nd anniversary by rolling out a full week of sales, and one of them stands out for gamers looking to get a deal on Nintendo’...
