British Gas customers to receive up to £112m over prepayment meter scandal
Redress for force-fitting devices in homes of vulnerable includes £20m penalty and £70m of debt write-offsThousands of British Gas customers who had p...
Coles put commercial interests above its customers – and was caught red-handed
Reputation of Australia’s big supermarkets takes another hit as federal court finds Coles misled shoppers by promoting fake discountsGet our breaking ...
How to Build Brand Authenticity the Right Way — and Ensure Customers Feel It at Every Touchpoint
Brand authenticity is rarely shaped by what a company says about itself. It's built through the consistency of what people encounter online, in physic...
Spirit Airlines says it has nearly finished refunding customers after shuttering
Budget airline left thousands stranded on Saturday after ceasing operations amid financial troublesSpirit Airlines shutdown: how to get home and get r...
Subscription Fatigue Is Real — Try These 4 Alternatives to Keep Customers Without Charging Them Every Month
As subscription fatigue grows, brands must rethink retention strategies beyond monthly billing. Here are a few innovative, value-driven ways to build ...
Vercel says some of its customers’ data was stolen prior to its recent hack
The app and website hosting company has found evidence of a second compromise of customer accounts after expanding its initial investigation following...
JetBlue sued over claims it uses customers’ personal data to set ticket prices
Lawsuit follows exchange on X in which airline suggested customer should clear cache or book with incognito windowSign up for the Breaking News US ema...
Woolworths engaged in ‘marketing magic’ to trick customers, consumer watchdog tells court
The trial between the Australian Competition and Consumer Commission and the supermarket giant began in the federal court in Sydney on TuesdayFollow o...
