Your Customers Are Buying in 20 Different Places. Is Your Brand There?
Shopping in 2026 no longer follows a single, predictable funnel: discovery happens across dozens of scattered touchpoints, and AI helps now helps buye...
About 900,000 Origin Energy customers affected by hack as company admits it was warned weeks before public told
Chief executive, Frank Calabria, apologises and advises customers to look out for suspicious activity amid heightened scam risk Origin Energy has admi...
Your AI Strategy May Be Making Your Business Look Like Everyone Else’s. Here’s How to Ensure Customers Still Choose You.
As AI lowers the barriers to starting and scaling a business, creating a memorable brand and great customer experiences will become the ultimate compe...
‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed
Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that m...
Woot is celebrating its 22nd anniversary by rolling out a full week of sales, and one of them stands out for gamers looking to get a deal on Nintendo’...
Amazon Web Services customers receive bills for up to $1.5tn after global glitch
One UK man whose bill is usually less than £1 says he ‘almost had a heart attack’ when he saw £5.8bn invoicePeople always suspected big tech was greed...
Heating oil customers to get up to £350 compensation for cancelled orders
Watchdog says about 1,700 people were affected during a price surge triggered by the Middle East crisisHeating oil customers whose deliveries were can...
Virgin Media fined £28m for preventing customers from cancelling contracts
Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone callsVirgin Media has been fined £28m ...
T-Mobile is booting customers from its oldest plans
Earlier today, T-Mobile started notifying customers that it will be retiring many legacy plans and moving subscribers onto one of its current rate pla...
Verizon’s ‘Simplicity’ flat-rate plan starts at $30 per month for new customers
Verizon is launching a new Simplicity plan that starts at $30 / month for new customers, or $45 / month for existing ones. In its announcement, Verizo...
ServiceNow tells customers a bug left some of their data exposed to the internet
ServiceNow is used by thousands of enterprises to automate their internal processes, but says several customers had data accessed because of a securit...
Lloyds customers unable to make payments due to IT glitch
Bank apologises after IT update caused problems with Lloyds, Halifax and Bank of Scotland appsLloyds Banking Group has apologised after thousands of i...
South East Water’s greatest failure was not contacting customers during winter outages, report finds
Fewer than one in 10 SEW customers satisfied with firm’s handling of supply crisis, which left tens of thousands without waterSouth East Water failed ...
Password manager Dashlane says hackers stole some customers’ password vaults
The password manager giant said hackers were able to 'brute-force' its two-factor system, allowing them to access customer accounts and download their...
Trump Mobile investigating potential exposure of would-be customers’ personal information
Phone company launched by Donald Trump’s family says names and contact details appear to be affected, but not credit card or banking informationA phon...
Trump Mobile confirms it exposed customers’ personal data, including phone numbers and home addresses
President Trump’s branded cell phone maker and cell provider said the exposure was linked to a third-party platform, and was evaluating whether it nee...
Still Slashing Prices to Win Customers? Here’s Why Brands That Prioritize Trust Are Leaving You Behind
In high-friction industries, customers don't choose the cheapest option. Customer choose the one they trust. Here's why that changes everything about ...
Stop Calling Them Cheap — Why Discount-Driven Customers Are Your Best Ones
In the services market, discount-driven users aren't bargain hunters with low loyalty — they're decisive buyers navigating a crowded, price-transparen...
Customers say Trump Mobile is leaking their personal information
Trump Mobile is leaking customers’ email and home addresses, but has not responded to people alerting the company of the data exposure, according to t...
