Hobbs and Whistles owner investigates hack that may have exposed customer data
Cyber-attack on TFG London comes less than a week after online fashion seller Asos was hit by hackersBusiness live – latest updatesThe owner of Phase ...
Different Marketing Channels Need Different Playbooks. Customer Interviews Can Help You Create Them.
Use customer interviews to understand how buyers behave across Google, LinkedIn, Reddit, Amazon and other channels — and build stronger acquisition st...
Higher Prices Test Customer Trust. Here’s How to Protect It.
Rising costs can make price increases unavoidable. The real challenge for leaders is helping customers understand the value behind them, and trust the...
Asos says customer data accessed by hacker posing as trusted contact
Customers are told payment details and passwords were not compromised when employee account was breachedBusiness live – live updatesHackers gained acc...
AI Just Told a Customer Something False About Your Company. Now What?
There is no correction desk when an assistant serves false facts about your business. The five ways AI gets companies wrong, and the upstream repair f...
Forget Scaling to Millions—This CEO Says the Real Growth Hack Is Understanding One Customer
Aurora CEO Jonah Lowenstein shares how a random café conversation sparked the launch of his luxury lifestyle management company and why he thinks most...
How to Grow Your Business Without Compromising Your Customer Experience
You likely spend significant time pursuing new business. But in the process, you want to make sure that your current clients continue to receive excep...
The best deals from Nintendo’s ‘customer appreciation’ sale
As promised, Nintendo has marked down a wide variety of Switch games and accessories at Amazon, Best Buy, and Walmart, as well as its own digital stor...
UK airports operator hit by cyber-attack and customer data accessed
Company that runs Manchester, Stansted and East Midlands airports says passenger safety is unaffectedBusiness live – latest updatesThree UK airports h...
Steam hardware shipper breach leaks customer data, including names and addresses
Valve says a data breach may have exposed the personal information of customers who ordered its Steam hardware in Europe. In an email sent to users, V...
Your Next Customer Is Googling You Right Now. Here’s How I Make the First Page Do the Selling
By the time a prospect reaches out, they have already searched your name and formed an opinion. Here is how to make sure the search results close the ...
Metro Bank customer fights for £14,000 refund after AI-linked fraud
Lender was told money was being taken without authorisation, with cash used to buy credits for Claude chatbotA Metro Bank customer has told of his fig...
How Design-Led Companies Build Stronger Customer Experiences
Design is strongest when it enters before the visual layer. Used early, it helps teams clarify priorities, solve real problems, and shape stronger cus...
