How Design-Led Companies Build Stronger Customer Experiences
Design is strongest when it enters before the visual layer. Used early, it helps teams clarify priorities, solve real problems, and shape stronger cus...
Personal and banking details among customer data stolen in Origin Energy hack
Hackers access Australian customers’ names, addresses, dates of birth, phone numbers and some bank account details, company saysFollow our Australia n...
Nationwide customer vows to fight on after failed attempt to join board
James Sherwin-Smith says he will launch fresh campaign for change at the building society after losing vote at AGMA Nationwide customer has vowed to f...
Rochdale man sentenced for assault on police officers and customer at Manchester airport
Mohammed Fahir Amaaz, 21, found guilty of common assault and actual bodily harm last year after incident in 2024A man has been sentenced to three and ...
Hacked Klue says criminals are deleting stolen customer data, but now other hackers are making threats
Market research company Klue told customers that it believes the hacking group that stole their data is now deleting it. The company, however, warned ...
Klue says hackers stole credential from 2022 that led to customer data breaches
It's unclear why Klue had not revoked the credential after the limited pilot, which hackers then used to breach a system holding keys for accessing cu...
Salesforce acquires AI customer service platform Fin for $3.6 billion
Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build cus...
Nationwide customer seeking election to board hits out at lender for ‘unfair’ treatment
James Sherwin-Smith says field tilted against him after building society said it would give members ‘quick vote’ against his candidacyBusiness live – ...
Just as the T1 Phone is seemingly on the verge of release, Trump Mobile has been accused of insecurely storing customer data, leaving addresses and ph...
This Business Strategy Made No Sense On Paper — But Drove Most of Our Customer Loyalty
What started as handwritten notes in our earliest orders became a lasting lesson in why the most “inefficient” moments are often the ones customers re...
AI evaluation startup Braintrust confirms breach, tells every customer to rotate sensitive keys
Braintrust, a startup that makes an “operating system for engineers building AI software,” notified customers that hackers broke into one of its Amazo...
The Quiet Work That Builds the Strongest Customer Relationships
How strong operational discipline and invisible execution turn reliability into a competitive advantage that unlocks faster growth, smoother launches ...
