Salesforce acquires AI customer service platform Fin for $3.6 billion
Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build cus...
Nationwide customer seeking election to board hits out at lender for ‘unfair’ treatment
James Sherwin-Smith says field tilted against him after building society said it would give members ‘quick vote’ against his candidacyBusiness live – ...
Just as the T1 Phone is seemingly on the verge of release, Trump Mobile has been accused of insecurely storing customer data, leaving addresses and ph...
This Business Strategy Made No Sense On Paper — But Drove Most of Our Customer Loyalty
What started as handwritten notes in our earliest orders became a lasting lesson in why the most “inefficient” moments are often the ones customers re...
AI evaluation startup Braintrust confirms breach, tells every customer to rotate sensitive keys
Braintrust, a startup that makes an “operating system for engineers building AI software,” notified customers that hackers broke into one of its Amazo...
The Quiet Work That Builds the Strongest Customer Relationships
How strong operational discipline and invisible execution turn reliability into a competitive advantage that unlocks faster growth, smoother launches ...
Nationwide could have first customer on board for nearly 25 years
James Sherwin-Smith will be up for election after securing more than 250 nominations to run alongside existing directorsNationwide building society co...
Another customer of troubled startup Delve suffered a big security incident
TechCrunch has confirmed that Delve was the compliance company that performed the security certifications for Context AI, the AI agent training startu...
Democrats say cuts to social security have caused ‘customer service chaos’ for American seniors
Report from Elizabeth Warren calls Trump administration cuts to Social Security Administration ‘catastrophic’Sign up for the Breaking News US email to...
Cash App is targeting a new kind of customer: 6-12 year olds
Tech companies are constantly on the hunt for new customers, and Cash App, the fintech company owned by Jack Dorsey’s Block, believes it has found a p...
Blue Origin’s New Glenn put a customer satellite in the wrong orbit during its third launch
The first major failure of Blue Origin's new heavy-launch system could create delays to its ambition to help NASA and the Trump administration return ...
