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16/10/2026 09:30

Bots Used to Be a Threat. Now They’re Your Customers.

For the last thirty years, we have been focused on keeping bots out. Now, we have started to focus on keeping them in.

bots Customers.theyre Threat.used your

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09/09/2026 14:00

I Thought I Knew My Customers. One Phone Call Proved Me Wrong.

One outlier order taught me that my real customers had been hiding in my own sales data the whole time.

call Customers.knew phone proved Thought Wrong.

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04/08/2026 13:48

She Spent Years at Uber Eats Watching Businesses Win and Lose Customers. Here’s What She Says Most Get Wrong.

She says most businesses are solving the customer problem in the wrong order.

Businesses Customers.Eats Heres lose most says Spent Uber watching what Wrong.years

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03/08/2026 10:00

Financial Statements Assume Human Customers. What Happens When AI Agents Drive Your Revenue?

The gap between what companies report and what investors need to know is widening.

agents assume Customers.Drive Financial Happens human revenue statements what when your

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18/07/2026 15:00

Your Business May Have Outgrown Your Website. Here’s How to Know Before It Starts Costing You Customers.

As companies evolve, their websites often fail to keep up — creating friction for customers and making it harder for prospects to take the next step.

before business Costing Customers.have Heres Know outgrown starts Website.your

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08/05/2026 11:00

Burger King’s CEO Took Calls From 1,500 Customers. What Happened Next Is Already Showing Up in Restaurants.

Tom Curtis took so many calls that his wife made him stay on the porch—and the conversations are fixing broken signs and shaping the menu.

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