‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed
Chris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbersThe owner of British Gas has claimed that m...
Humans prefer to walk anticlockwise, scientists find – but reason is unclear
From Spain to Japan, experiments have repeatedly shown a left-turn bias, but exact mechanic ‘is still an open question’“I’m not an ambi-turner,” lamen...
One in seven prefer consulting AI chatbots to seeing a doctor, UK study shows
Exclusive: Doctors say ‘highly concerning’ poll highlights risk to patients of turning to AI for medical adviceOne in seven people are using AI chatbo...